Fullfilment & Shipping Information

Processing & Shipping Timeline

Items are a mix of pre-order and in-stock. Processing time is 1-10 days from order date. This is an estimated time frame to account for supply chain issues and arrival delays. COVID is still impacting supply chain significantly. 

Shipping labels (tracking numbers) may be generated up to 1-2 days after actual fulfillment. Processing is still 1-7 days from order date. Shipping timeframes are in addition to that. 

Shipping is still significantly delayed due to COVID. Tracking numbers can take 24-48 hours to update. Domestic shipping is 2-10 business days. International shipping varies. Please allow an extra days for domestic orders, and an additional 4-5 days for international orders.  

How much does shipping cost?

Shipping is calculated at checkout based on total package quantity and destination zip code. 

Shipping Policy

Once your order is in the custody of USPS or UPS, Truhustler Suplly is no longer responsible or liable for lost, damaged, stolen, or delayed packages. If you experience any of these carrier related issues, you are responsible for contacting the carrier directly. Truhustler Supply is not privy to more information than what is available on the carrier tracking page.  

If you have concerns about carrier related issues, be sure to choose a shipping option that has built-in insurance and is claim eligible. USPS First Class and USPS First Class International are not claim eligible. 

Returned Mail

If your package is returned cause of wrong address, please contact support@truhustlersupply.com to have it shipped again. Customers will be responsible for paying additional shipping costs.

Customs & Import Charges

Truhustler Supply is not responsible for customs or import charges.

Do you ship worldwide?

Yes, unless there is a current USPS suspension. There are significant service delays to Mexico, purchase at your own risk.

My package was marked "delivered" but I did not receive it.

It is common for a carrier to mark a package as "delivered" and the item arrive the following business day. Check with neighbors, apartment offices, or visit your local post office. If you still haven't received it after 3-4 business days, contact the carrier directly. 

Return FAQ

Shipping During Sale Period

Please allow up to 10 business days for orders to be dispatched.

Our Print Vendor will be working overtime to ship out an increased volume of orders during sale periods so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.

If you need to update your shipping details please contact our customer service via whatsapp as soon as possible.

Should I send back the damage or defect items?

No, you don't have to send the items back to us! we will exchange

Order Processing Time

We aim to dispatch all orders within 7 work days.
We dispatch all orders received before 12pm EST (Monday – Friday) on the same business day.

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 15 business days for orders to be dispatched.

Order Tracking

Once your order has been picked up from our warehouse, you'll receive an email from the courier company with a tracking number & delivery estimate.

All orders are shipped with an Authority to Leave – This gives the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.

You can check your package by visiting our tracking order page.

Can I change my address after my order is placed

Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.

As there is a small window between when you place your order and our Print vendor team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please give our customer service team a message on our Whatsapp Business to see if they are able to catch it before it is on it's way! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!

About International Custom and Duty Charges

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, You will not be issued a refund once the package is received – you will be issued a credit note for the value of the product purchased only, minus shipping paid and an additional $10 - $20 will be deducted to cover return shipping costs.