Do you accept returns or exchanges?

Returns and exchanges are not accepted at this time. All sales are final, so be sure to review the size charts + shipping times before placing an order. However, if your product is damaged or defective, please Read our Policy ASAP (within 2 days of delivery) with photos and your order number.

Return FAQ

Shipping During Sale Period

Please allow up to 10 business days for orders to be dispatched.

Our Print Vendor will be working overtime to ship out an increased volume of orders during sale periods so please keep this in mind when placing an order as we are unable to make any changes once your order has been finalised.

If you need to update your shipping details please contact our customer service via whatsapp as soon as possible.

Should I send back the damage or defect items?

No, you don't have to send the items back to us! we will exchange

Order Processing Time

We aim to dispatch all orders within 7 work days.
We dispatch all orders received before 12pm EST (Monday – Friday) on the same business day.

Please note: During peak periods (Sales, Public Holidays, or the day after a Public Holiday), please allow up to 15 business days for orders to be dispatched.

Order Tracking

Once your order has been picked up from our warehouse, you'll receive an email from the courier company with a tracking number & delivery estimate.

All orders are shipped with an Authority to Leave – This gives the courier the right to leave your order somewhere safe on the premises if you are not home at time of delivery.

You can check your package by visiting our tracking order page.

Can I change my address after my order is placed

Please note: any delivery addresses received incomplete on orders, will delay the dispatch time/delivery time.

As there is a small window between when you place your order and our Print vendor team picking and dispatching it, we are sometimes unable to change an address once the order has been placed. If you have entered the wrong address, please give our customer service team a message on our Whatsapp Business to see if they are able to catch it before it is on it's way! If you have received a tracking number already, we recommend giving your courier a call and asking them to redirect it!

About International Custom and Duty Charges

Please be aware of any fees your local customs office may charge before placing your order. As the payment and knowledge of taxes/duties that may apply to your purchase are your responsibility and Afends cannot be held responsible for any charges.

If you choose not to pay duties on import and your parcel is returned to us, You will not be issued a refund once the package is received – you will be issued a credit note for the value of the product purchased only, minus shipping paid and an additional $10 - $20 will be deducted to cover return shipping costs.